Troubleshooting PiranaJS

Please inform us of any problems you encounter. In the webapplication under Help you will find a link to our support system. When reporting problems, please provide a clear description (and how to reconstruct the problem), and include the following files from your server (from the PiranaJS main folder, if available):

log/piranajs.log
log/piranajs_stdout.log
log/piranajs_stderr.log

Also, if possible, run PiranJS in the Chrome browser with the Javascript Console open (Control-Alt-J / Command-Option-J) or using Firefox/Firebug and copy any errors or messages in the console into the ticket.

Commonly encountered issues:

Some (or all) scripts don't generate any PDF output

Most likely due to a missing R library.

Tips:

• For testing purposes, if you don't have a set of NONMEM models and datasets handy you can grab some here: https://github.com/ronkeizer/nonmem_examples.git
• PiranaJS has a built-in feature for uploading models or data to the cluster. Just drag the files from Finder (Mac) or File Explorer (Windows) onto the PiranaJS interface they will be uploaded.
• PiranaJS, like the original Pirana software, works most efficiently if you use the keyboard shortcuts (see Help link).
• It may happen occasionally that after uploading a folder with models in PiranaJS that the models will be shown but no model/run information is displayed. This is most likely due to a permission issue with the Pirana database file (pirana.dir) that was uploaded too. If there are no important notes in this database file, you can just delete this file and PiranaJS will generate a new one after which it will be able to display all model and run information. Alternatively, you can try to set the permissions for this file from the command line using e.g. chmod 755 <username>.